Emotional intelligence and its impact on the quality of improving the administrative decision-making process among faculty members: An analytical field study at the Faculty of Economics and Political Science - Al-Zaytouna University

Abstract

This study examined the impact of emotional intelligence with its dimensions (awareness of feelings, awareness of others’ feelings, self-motivation, emotional awareness, and social communication skills) on the quality of the administrative decision-making process. It adopted the descriptive approach to collect data from members of the study sample using a questionnaire designed to measure the study variables, and then analyzed the data using a set of appropriate statistical methods, including frequencies, percentages, arithmetic means, and standard deviations, in addition to correlation analysis and simple regression.

The results of the study showed that there were positive, positive correlations between all dimensions of emotional intelligence and the quality of the administrative decision-making process, but the strength of these relationships varied between the different dimensions. It was found that social communication skills came first in terms of influence, as they explained (62.2%) of the changes in the quality of the administrative decision-making process, followed by self-motivation at a rate of (38.1%), then awareness of the feelings of others at a rate of (24.8%), then awareness of feelings at a rate of (18.8%), while emotional awareness came in last place at a rate of (4.6%). The study concluded that emotional intelligence is one of the important factors influencing the improvement of the quality of the administrative decision-making process, and that the dimensions related to social communication and motivation Self represents the most contributing dimension to enhancing the effectiveness of administrative decisions.

The study recommended the need to pay attention to developing emotional intelligence skills among employees and administrative leaders through training and development programs, and adopting organizational policies that support effective communication and self-motivation in a way that contributes to raising the quality of decisions and improving institutional performance.