The impact of material, moral, and social incentives on job performance: A field study on employees of Al Madar Telecommunications Company, Benghazi

Abstract

This study aimed to identify the effect of material, moral, and social incentives on job performance, and to determine the most appropriate types of incentives that contribute to the good performance of employees at Al-Madar Telecommunications Company in Benghazi. The study adopted the descriptive-analytical approach and included a simple random sample of 53 employees. A questionnaire was used as the main data collection tool, applied during the period from 3/2/2024 to 3/20/2024. The results showed that employees at Al-Madar Telecommunications Company are delighted with the incentive system provided, with the majority confirming the availability and importance of moral incentives (66%), social incentives (62.3%), and material incentives (60.4%). Among the most prominent results were that the highest-ranked material incentive item was the company's provision of health insurance and a healthy work environment, with a mean of (4.28), while good treatment from colleagues and administrators was the highest-ranked social incentive item, with a mean of (4.14). It was also found that the company's good reputation motivates employees to exert effort and work, with a mean of (4.04). Conversely, the results showed the lowest agreement regarding procedures for merit-based promotions.